Returns & FAQ
We want to make sure you love our products and quality is guaranteed. If there is a print error or visible quality issue, we'll replace or refund it. For any quality issues, be sure to provide clear photos of the products on a flat, well-lit surface. This quick and simple step will help us to provide a speedy resolution.
Because products are made to order, we do not accept general returns or sizing-related returns.
Please read below for more details:
Shipping
All orders are shipped out of the US. Some orders will be shipped out of the EU for certain products if you reside closer or in the EU to provide better shipping rates.
There will be both standard and expedited shipping options available upon checkout of your order.
We do ship internationally, please read further below for additional info on import fees that may occur depending on your country's customs policies. To help with this we have the most optimal international shipping rates for you to choose from at checkout.
Stock
Currently, all products are made to order (with purchase-to-delivery times as fast as 5-7 days). Warehouse stock may run out at any time. Once a season comes to an end, the products will not be sold again in the future, making them limited.
Cancellations
All of our products are made to order especially for you. If you wish to cancel or amend your order, please use the link provided in your confirmation email. You can edit your order at any time before it goes to production
Once your order has gone to production, you may be eligible for a replacement/resolution depending on the situation. After you’ve received your order, you have 30 days to address any quality issues.
Damaged/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat surface, with the tag and error clearly displayed.
Refunds policy
PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.
Accepted Payment Methods
We accept payments via credit/debit cards, PayPal, Google Pay, and Apple Pay.
Washing Instructions / Tags
All of our products are sourced by world leading manufacturers, the original tagging and washing instructions for each product will be left attached. Please follow them for best results and preservation of your items. These can be removed at your own wish. As Nice. develops over time, custom tagging and manufacturing may be introduced.
Will I have to pay any additional taxes on my order if I’m located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.